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Having trouble? Click here to access our troubleshooting guide.
Your Question:
IG19 / IG24
The Heatline IG24 is a Standard efficiency Water heater that is not currently in production. Please check the frequently answered questions below for any help you may need. You can also click here to visit the appliance homepage.
FAQs
When was the boiler manufactured?
This boiler is not in production. It is a Natural Gas and LPG wall mounted water heater
My boiler has a fault and I need some help?
Your boiler should work reliably for a number of years if it is serviced annually, however occasionally faults can occur. In a lot of cases faults can be temporary and if the boiler is reset it will start working again. We have created a special troubleshooting guide which you can access by clicking here which may help you resolve the issue. If you continue to experience problems please click here for contact information.
I am an Engineer. I would like technical information. Where can I get it from?
If you are a suitably qualified Gas Safe registered Engineer you can access our comprehensive technical help section by clicking here.
Available Literature
Installation Manual